Unable to open the ivend configuration after upgrade

Unable to open the ivend configuration after upgrade

Product version: 

iVend Retail Configuration Manager 6.5 update 6

Problem statement: 

Customer not able to open the iVend configuration  manager and Integration stops after upgrade.

Proposed solution:

We checked Windows event viewer --> System or Application log and its is showing below error

Error at event Viewer: 

Security Risk Found!WS.Reputation.1 in File replicationsbointegrationwinser c:\program files (x86)\CitiXsys\ivend retail\integration\replicationsbointegrationwinser.exe Auto-Protect scan. Action: Quarantine succeeded. Action Description: The file was quarantined successfully

RCA: 

issue related to Antivirus, Antivirus blocking the execution of the file with name "replicationsbointegrationwinser"

Action: 

Customer to contact their IT administrator.

Steps if any: 

NA

Constraints / scenarios: 

NA

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