Unable to Browse Customer Portal

Unable to Browse Customer Portal


Environment: iVend Retail 6.6 Unplugged.

Problem statement:  Unable to browse Loyalty Customer Portal website from IIS.

Symptoms : “CXSCustomerPortalDummy” database was not available in SQL.

Resolution/Work Around: 

1: Make sure customer portal database available in SQL Server.

2: Open Configuration.xml file in CustomerPortal folder by below link.

C:\Program Files (x86)\CitiXsys\iVend Retail\CustomerPortal

3: Check the Initial Catalog Tag Valid Customer Portal database name should update.

 

4: If Database name is not valid compare with SQL change name and save.

Recommendations /Suggestion:  N/A




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