Steps to enable email Transaction Receipt functionality

Steps to enable email Transaction Receipt functionality: -

1. Configure the SMTP Details for email.  To open the screen, choose Administration > System Initialization > Communication Settings.

 

Note: - In case you are facing error message "The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.57 SMTP; Client was not authenticated to send." during Test Email. Then please check the below link: -

https://support.ivend.com/userportal?sys_kb_id=a84357341bef40905eeadd3fbd4bcb87&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=fcb267bf1b069410976785506e4bcbf3

2. Go To Administration > Retail Configuration > Retail Profile and select the Retail Profile attached to your POS user.

-- Find the Tab Email Receipts

Here Receipt Sending Mode -> Select the mode in which the system should operate. In other words mode decide from where the e-Receipts are sent to the customer.

3. choose Administration > Human Resources > Employee > select the POS User and make sure the above Retail Profile is attached to the POS User.

4. Open ivend configuration Manager >> configure service >> Scheduler and make sure Schedular is running.

5. iVend sends the last 5 days report/receipt only. So, please make sure your business date and system date should be same.

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