Sale completed at POS does not show all items in AR Invoice in SAP

Sale completed at POS does not show all items in AR Invoice in SAP

Query

A Sale was completed at iVend  POS with 2 items (In one transaction) but  when Checked in SAP, only one item available in SAP A/R invoice. 

Cause

Need to verify the nature POS transaction. The transaction might consist of one or more items with fulfillment.

Resolution

In such scenario need to check the details of item added to the POS transaction.

The items with the  Normal sale will be integrated as A/R invoice and  if the item is a Fulfillment sale , then it will be integrated  as A/R Reserve invoice .

Steps to identify and verify : Pick the concerned POS transaction key and run the Integration procedure in the Enterprise database to know the nature of transaction lines integrating with ERP

Exec integration_transaction 'Transaction Key' 

Result of above query will show the DOCTYPE column, illustrating the line item time and the document type it will be integrating to SAP

For example: 

ARI -- ARINV

RES -- Reserve Invoice

CRM-  A/R Credit Memo

For example: If a transaction was made in iVend which consists of two items one with sale and other with fulfillment; then the item with sale will be available in A/R invoice whereas the item with fulfillment will be available in the A/R Reserve invoice.




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