Refund Transaction and Suspend both flag true in Single Transaction

Refund Transaction and Suspend both flag true in Single Transaction

Environment

iVend 6.6 

Product Query:

Sales refund ,Suspended both parameter are activated for an single transaction and created an difference in the report,

Could you please verify how both parameters are activated for the transaction ?

Resolution/Work Around

This scenario occurs when user started to refund the sale transaction but instead of completing the transaction, marked as suspended.

Below steps seems to be used by user:
1. Sale transaction created example Z1234.
2. Search the sale transaction(Z1234) and open.
3. After open the transaction click on Sale Refund button and ok Button.
4. Now transaction will start to show on POS with the Type of Sale refund.
5. Click on F10 Suspend/Recall button from below shortcut button.
6. It will ask a popup "Would you like combine another suspended transaction with this transaction? "  click on suspend button.

 This will start to show with both flag suspend and refund.

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