Refund for suspended transaction refunds the whole value rather than just the patient share

Refund for suspended transaction refunds the whole value rather than just the patient share

Environment :

iVend 6.6 

Problem statement :

when we make an insurance refund for this suspended transaction the whole value is refunded and not the patient share only this is in store S07

Symptoms :

N/A

Resolution/Work Around:

Issue resolved after applying latest patch on customer environment
Recommendations /Suggestion:
it is always suggested to apply the patch First on Test system before doing on Production system and replication should be cleared in iVend landscape.


    • Related Articles

    • Refunds

      Sales Refund Transaction at the POS iVend Retail allows retailers to manage the refund operation in two ways: 1- Refund based on an Invoice (Existing transaction with Receipt) 2- Baseless refund (Without an existing transaction and with no Receipt) ...
    • Customer unable to do refund invoices in one site due to API Url not working at this showroom

      Environment: iVend 6.6 Problem Statement: Customer unable to do refund invoices in one site and getting the error attached at below Error Screenshot: Issue steps : 1. Open POS and press transaction search 2. Search with transaction SA0222000468 3. ...
    • Refund Transaction and Suspend both flag true in Single Transaction

      Environment iVend 6.6 Product Query: Sales refund ,Suspended both parameter are activated for an single transaction and created an difference in the report, Could you please verify how both parameters are activated for the transaction ? ...
    • Relation Between Sale Transaction and Refund Transaction (database level)

      Environment: iVend 6.5 Update 6 , 6.6 with SAP B1 9.2 Problem statement: Relation Between Sale Transaction and Refund Transaction (database level) Symptoms: Relation Between Sale Transaction and Refund Transaction (database level) Resolution/Work ...
    • Want to remove Surcharge in Partial Refund

      Query: Customer informs that they are able to refund the whole transaction with Surcharge,but partial refunds its not working as expected. Suggestion: In the current version of iVend (6.6).The system works like that only. However, such a scenario can ...