Refund for suspended transaction refunds the whole value rather than just the patient share

Refund for suspended transaction refunds the whole value rather than just the patient share

Environment :

iVend 6.6 

Problem statement :

when we make an insurance refund for this suspended transaction the whole value is refunded and not the patient share only this is in store S07

Symptoms :

N/A

Resolution/Work Around:

Issue resolved after applying latest patch on customer environment
Recommendations /Suggestion:
it is always suggested to apply the patch First on Test system before doing on Production system and replication should be cleared in iVend landscape.


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