Reason Code Not Displayed for Refund Item Transaction at POS

Reason Code Not Displayed for Refund Item Transaction at POS

Problem Statement : 

The user has enabled Refund Item in the Retail Profile and created a new Reason Code in the Reason Code Master. However, while processing a refund for one or more items from an existing transaction, the newly created Reason Code is not displayed. Instead, only the Refund Sale reason code is available.


Environment: 

iVend 6.6 9351 

Symptoms:  

  • Refund Item option is enabled in the Retail Profile.
  • A new Reason Code has been created in the Reason Code Master.
  • Multiple items are selected for refund from an existing transaction.
  • The newly created Reason Code is not displayed at POS.
  • Only the Refund Sale reason code is available for selection.

    • Cause

    The Reason Code has been configured with the Reason Code Type "Refund Item".

    For the refund transaction scenario at POS, the Reason Code needs to be configured with the Reason Code Type "Refund Sale."

    Resolution/Workaround: 

    To make the required Reason Code available at POS:

    1. Open the Reason Code Master.
    2. Locate the required Reason Code or create a new Reason Code.
    3. Set the Reason Code Type to "Refund Sale."
    4. Save the Reason Code configuration.
    5. Ensure that Refund Item is enabled in the applicable Retail Profile.
    6. At POS, scan/select the original transaction.
    7. Select the required item(s) for refund.
    8. Click Refund.
    9. Verify that the configured Reason Code is now available for selection.