| Priority Matrix |
| Priority | Description |
| Critical | Entire System Down. |
| All POS operations(sales transactions) are down for a store. |
| High | Some of the POS operations are down for a specific store however store is still able to sell with other POS. |
| Compliance impact. |
| Customer,Product, Price and quantity are are either not available or are incorrect at POS. |
| System performance degradation - If this is there on the whole store. |
| Moderate | System performance degradation - if the store is able to operate as the issues is not on all POS. |
| Intermittant performance degardation will be moderate. |
| Inventory mismatch. |
| Reconcillation of sales transaction and ERP. |
| Loyalty points issue. |
| Low | Single use impact, Product queries, any other issues which is not covered in Critical, High and medium categories. |