Not able to login to Point of Sale (POS), getting an error "Error encountered in application"
Issue:
Not able to login to Point of Sale (POS), getting an error ("Error encountered in application") while trying, below is the screenshot for the same:
Version:
6.6, not the version-specific
Resolution:
We checked the POS log file and we found the below error:
<Version>6.6.7989.24759</Version>
<Category>ERROR</Category>
<Time>2:03:08 PM</Time>
<Message>Access to the path 'C:\PROGRAMDATA\CITIXSYS AMERICAS, INC\CITIXSYS - IVEND RETAIL POS\6.6.7989.24759\IVENDADDON\EPAY\6.6.0.13\ErrorLog-20220529.txt' is denied.</Message>
<ExceptionInfo>
It seems access related error so to resolve this issue, go to the below path and check the full rights are given on the folder "iVendAddOn":
C:\PROGRAMDATA\CITIXSYS AMERICAS, INC\CITIXSYS - IVEND RETAIL POS\6.6.7989.24759
If not, then give the full rights on this folder to resolve the issue.
This KB article concludes here.
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