Manager Unable to close and finalize till

Manager Unable to close and finalize till

Product version -   

6.5 Update 6

Problem statement –

Manager Unable to close and finalize till and Getting Error "Cannot Close other user till"

Proposed solution/workaround –

 Check if user is manager, Check security role if user can finalize till and if user is closing his own till.
Steps if any -

Go to Employee-->Open the concerned employee-->IsManager checkbox should be checked, in case you want to remove the till of any user

Constraints/scenarios - Only manager  can remove other user  till in case till mode is user. 


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