Management console getting Pop up box "this the first time iVend has run on this machine."

------------This article is for only internal use ---------------

Product version:

iVend 6.5

Problem statement:

Management Console getting Pop up box

"this the first time iVend has run on this machine. Please select a management console on the right. if your management console contact your administrator."

Proposed Solution/Workaround:

Kindly follow the below steps.

1. Run below query

select siteid,* from CfgSiteInformation

-- Note - -- problematic siteid' = siteid

select HardwareId,* from RtlManagementConsole where SiteId='problematic siteid'

2.Take Backup of RtlManagementConsole table

select * into RtlManagementConsole_backup from RtlManagementConsole

3.Update HardwareId as NULL in table RtlManagementConsole

update RtlManagementConsole set HardwareId=NULL where SiteId='problematic siteid'