Magento Integration service. Authentication failed. Load failed. Criteria - NHibernate.Criterion

Magento Integration service. Authentication failed. Load failed. Criteria - NHibernate.Criterion

Problem statement

There are internal alerts with below error message

Magento: Authentication failed. Load failed. Criteria - NHibernate.Criterion.QueryOver`2[CXS.SubSystem.Security.SecurityUser,CXS.SubSystem.S

Environment

iVend 6.6 with Magento
 

Symptoms


Error Alert showing

Resolution/Work Around

 This comes when iVend API is not working i.e. when the connector is trying to access the API and it is not responding. So Check the iVend API whether it is running. Check with connector also, as shown in the screenshot attached (Connector-iVend-API-Connection-Check.jpg).

Recommendations /Suggestion: