Loyalty Redeemable Points in POS

Loyalty Redeemable Points in POS

Environment : 

iVend 6.6 Patch 7454.

Problem Description : 

Loyalty Redeemable Points in POS.

Scenario : 

Client is using the default configured Loyalty in demo-stack. We used a customer registered as a loyalty to perform transactions in POS to get the Loyalty point. Now, the customer has 60 available points and the customer has a Bronze level . During the transaction, we were not able to redeem the point because the redeemable amount is not showing in the POS.

Solution:

1) Check that for the POS Transaction whether the Loyalty points Redeemable option is enabled or not for the products which are used in POS transactions if it is not enabled then please enable it and then check whether the loyalty points as well as amount is coming for redemption or not.


Symptoms : 

At the time on POS transaction the Redeemable amount is showing 0.

Screen 1:

Customer is having the loyalty amount.

Screen 2:

On POS Transaction the Loyalty amount is coming 0.


Resolution/Work Around: 

Enable the Loyalty points Redeemable option for the products which are used in POS Transactions and then check whether the loyalty amount is coming or not.

    • Related Articles

    • Loyalty - Award and Redeem Points

      Loyalty – Award and Redeem Loyalty Points at the POS iVend Retail includes a fully featured Customer Loyalty program. iVend Loyalty is a points and rewards application designed to enhance the opportunities to win and retain new customers and greatly ...

    • Available Redeemable Currency is not matching with the Available points for the customer

      Product Version: 6.6 Incident Reference: INC0011696 Problem Statement: Even though customer has more points available to redeem, but Available currency to redeem is showing lesser value. Details: As per below screenshot, customer has total 280 points ...

    • Cannot refund loyalty points.

      Query: If a customer paid the amount of a sale transaction (partially or completely ) using loyalty points and then refunded the sale , the loyalty points did not Roll back using the Loyalty Tender type. Response /Workaround: Loyalty Tender type can ...

    • Cannot refund loyalty points.

      Query: If a customer paid the amount of a sale transaction (partially or completely ) using loyalty points and then refunded the sale , the loyalty points did not Roll back using the Loyalty Tender type. Response /Workaround: Loyalty Tender type can ...

    • Available Loyalty Points Showing 0 Quantity

      Environment: iVend 6.6 7989 patch Problem Statement: The available loyalty points are showing 0 quantity for some customers. Symptoms: --Customer having some available points e.g 200 points --user performs manual adjustment of 300 points thus gets ...