Loyalty Points not awarded to customer when the delivery is created against sales order in Magento

Loyalty Points not awarded to customer when the delivery is created against sales order in Magento

Product version: 

iVend 6.6

Environment:

ERP SAP S4 HANA (Ecommerce Magento)

Problem statement: 

Loyalty Points are not awarded to customer when the delivery is created against the sales order integrated from Magent

Scenario 1

When we create a Sales Order in iVend and create a delivery against a Sales order in iVend system will award loyalty points to a customer and same loyalty points will be integrate to Magento.

Scenario 2

 Whereas when a Sales order is created in Magento and it integrates to iVend. Against the sales order created from magento a delivery is created in iVend then loyalty points are not awarded to the customer.

Proposed Solution: 

Issue have fixed in latest Magento connector.

Steps if any:  

NA   

Constraints / scenarios: 

NA

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