License Error For Item Matrix User

License Error For Item Matrix User

Product version:          

Item Matix 5.9.6.0

Problem statement:

Customer has informed that they were getting the license error for the users when they use to add child item to the parent item and one user can work at a time.

Symptoms:

Environment Specific

Proposed Solution/Workaround:


We have checked that when we initialize the item matrix add-on one popup window appears and ask for license server. We have checked that problem seems to be related to Anti firewall and port related.
SAP Server domain firewall is not allowing SAP client to make good connection of Citixsys License server and resulting user needs to give Server Name every time while logging on to SAP B1 Client. To confirm these change in SQL Server where we have License server tool also installed as that will allow user to use Item matrix and permissions from tool will reach to SAP Client machine.
In order to correct connection issue, we suggest you to contact IT team and ask to add below EXE (approve) in domain server firewall inbound and outbound then restart this SAP Server as well.
Path: C:\Program Files (x86)\CitiXsys\License Manager\License Server
File : (License.exe) File
File : (lmgrd.exe)
Path : C:\Program Files (x86)\CitiXsys\License Manager\Administration Tool
File : CXSLicenseManager.exe
Please applying these configurations on your Client machine server asking pop up related issue should be solved. Once this is solved, you will not face connection issue and License issue which you originally submitted.


    • Related Articles

    • License Expired, please contact vendor

      Problem Statement: Getting an error "License Expired, please contact vendor.". However, you are using a valid license. Solution: - Please follow below steps: - Please check the regional setting of the machine and make sure short date should be in ...

    • Item Matrix Global Settings

      Item Matrix Global Settings This feature allows the user to define the Global Code and Inheritance settings for Matrix Items. These settings are used as the system defaults and are inherited to the Matrix products in the first instance. The user can ...

    • Item Matrix Add-on restart after applying the license

      Environment : Item matrix 5.9.6.0 update 5 Patch FP 2105. Problem Description : Item Matrix Add-on restart after applying the license. Possible cause : License was not installed properly or full permission not given to SAP folder . Troubleshooting ...

    • License File not found

      Problem Statement:- License File not found. Problem Description:- An issue comes to a specific user while using the Item matrix on the terminal server. Troubleshooting attempts : -- Gave user full permission to the item matrix folder on the SQL ...

    • Unable to Validate Item Matrix template

      Introduction: This article will demonstrate how to resolve the issue of upload templates of Item Matrix in SAP by using the initialization tool, where maybe we can face the below error. Case Study: The below example is a case study where we are ...