iVend Retail by CitiXsys is a cloud-based retail application empowering retailers to increase their profitability and provide exceptional customer experiences throughout the entire shopper journey.

Key Benefits:

• Enhanced operating margins

• Superior customer experience

• Effective in-store inventory management

• Seamless customer engagement

• Comprehensive application extensibility 

• Productised integrations with leading ERPs and eComm platforms

Roadmap Overview

Our product roadmap focuses on five key areas:

1. Enhanced Customer Experience

2. Vertical Industry Solutions

3. Payment & Loyalty Innovations

4. Global Compliance & Localization

5. Operational Efficiency

Enhanced Customer Experience

Product Recommendations on Item Scan at the POS

This feature will provide real-time product suggestions when items are scanned at checkout, enabling personalized upselling opportunities. The system will use purchase history and product affinity analysis to increase basket size while enhancing customer experience with relevant recommendations.

OTP Validation for Loyalty Point Redemption

This enhancement will implement one-time password verification for sensitive transactions like loyalty redemptions and employee discounts. It will generate unique time-limited codes via SMS or email determining which operations require verification, preventing unauthorized use while maintaining transaction flow.

Vertical Industry Solutions

Dispensing for Pharmacies

This specialized module will manage the complete medication dispensing workflow further detailing the dosage instructions based on the medicines prescribed based on prevalidated medicine instructions. Features will include expiration tracking, digital prescription records, to ensure regulatory compliance and patient safety. Additionally, pharmacy medical insurance can be calculated based on instructions from the insurance company.

Optical Product Configurations

This solution will provide optical retailers with tools for managing optometrist prescriptions, frame measurements, and customization options. It will include tray status tracking through workshops, guided order creation for compatible components, and specialized after-sale services for eyewear adjustments, warranties, and repairs.

Validate Air Time Product

This functionality will streamline prepaid mobile service sales by integrating with telecom providers for real-time validation. It will verify mobile number format, carrier compatibility, and package availability while including electronic voucher management, and detailed reporting.

Payment and Loyalty Innovations

Payment Gateway Integrations

MPESA Payment Gateway Integration

This integration will connect Africa's popular mobile payment platform directly to iVend, enabling seamless transactions across Kenya and other African markets. It will include real-time payment confirmation, automatic reconciliation, and comprehensive reporting, reducing cash handling costs in regions with high mobile penetration.

KNET Payment Processor
This connection will link iVend with Kuwait's dominant payment gateway, supporting both card-present and card-not-present transactions with 3D Secure authentication. It will provide real-time verification, multi-currency support, automatic reconciliation, and robust error handling for regions with variable network quality.

Paymob Payment Processor

This integration will connect iVend with the Paymob gateway, enabling diverse payment methods across the Middle East and Africa. It will support in-store and online transactions with unified reporting and region-specific security protocols accommodating markets with fragmented payment preferences.

Payment and Loyalty Innovations (continued)

Payment Gateway Integrations

ePay Integration

This enhancement will process diverse payment methods including cards, gift cards, and mobile payments with support for chip-and-PIN and contactless transactions. It will feature end-to-end encryption, tokenization, automatic batch settlement, simplified reconciliation, and split payment capabilities.

ECR Payment Integration

This functionality will connect iVend with Saudi Arabia’s Intersoft Payment Processor (Generally Known as ECR Payment processor), supporting card-present transactions with 3D Secure authentication for multiple card providers such Visa, Master etc. Features will include real-time verification, multi-currency support, automatic reconciliation, and robust error handling for regions with variable network quality.

Payment and Loyalty Innovations (continued)

Loyalty Enhancements

Game Ball Loyalty Integration

This integration will integrate iVend with the Game Ball Loyalty application popular in Kuwait enabling point earnings and redemptions directly through iVend POS. Features will include member validation, real-time balance display, partial redemptions, and comprehensive reporting, attracting millions of customers to participating retailers.

Qitaf Integration

This connection will link with Saudi Telecom's popular loyalty program, enabling point earnings and redemptions directly through iVend POS. It will include member validation, real-time balance display, partial redemptions, and comprehensive reporting, attracting millions of STC customers to participating retailers.

Vendor Based Promotions

This feature will enable creation and management of vendor-funded promotional campaigns with detailed allocation of discount funding. 

Global Compliance and Localization

Mexico Localization (Integration with Interfactura PAC)

This solution will ensure compliance with Mexico's electronic invoicing requirements through Interfactura PAC integration. It will automatically generate CFDI documents with required fiscal information, validate against SAT regulations in real-time, and manage Carta Porte documents for merchandise transportation.

Costa Rica Electronic Invoice

This feature will ensure compliance with Costa Rica's electronic invoicing requirements by generating digitally signed XML documents. It will include real-time validation with tax authorities, comprehensive document lifecycle management, and support for specialized document types like simplified and export invoices.

Global Compliance and Localization (continued)

Ecuador Localization

This enhancement will ensure compliance with Ecuador's fiscal requirements through SRI-validated electronic documents. It will support country-specific tax rates, special consumption taxes, withholding scenarios, and taxpayer verification while accommodating unique requirements like ice cream parlor taxation and banana industry documentation.

Peru Localization

This solution will deliver SUNAT-compliant electronic invoicing with UBL 2.1 XML formatting and appropriate digital certificates. It will support Peru's specific tax scenarios including IGV, ISC, and various exemptions while accommodating unique requirements like Detracciones, Percepciones, and Retenciones.

Operational Efficiency

Store and Sales Employee Performance Indicators

This analytics dashboard will track key metrics for stores and individual employees. It will measure sales per hour, items per transaction, conversion rates, and upsell success while enabling performance comparisons with alerts when metrics fall below thresholds, supporting data-driven coaching and incentives.

Cashier Scheduling / Rostering

This tool will streamline staff scheduling across locations using historical traffic data and sales patterns. Managers will create schedules through an intuitive interface with automated conflict detection, while employees will receive notifications and submit availability through mobile interfaces.

Operational Efficiency (continued)

Warranties and After Sales Service

This module will manage the complete lifecycle of product warranties and service processes. Retailers will be able to define multiple warranty types while tracking repair history. Service technicians will access information, update repair status in real-time, and order parts directly through the system.

Matrix View for Products

This visualization will display products with multiple variants in a spreadsheet-like grid across the entire purchasing workflow. Color-coding will highlight stockouts and high-performing variants, allowing simultaneous editing of multiple variants to increase efficiency and reduce errors in inventory management.