Overview

A Hotfix in retail refers to an urgent update or patch applied to a Point-of-Sale (POS) system, ERP platform, or other retail software to resolve critical issues without requiring a full system upgrade. These fixes are deployed quickly to ensure smooth business operations, minimize downtime, and address bugs that could impact transactions, inventory management, or customer service.

 

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Key Features of iVend Hotfix

Some of key features are:

• Immediate Issue Resolution – Fixes urgent software problems affecting sales, payments, or inventory.

• Minimal Disruption – Applied without requiring a complete system overhaul, preventing downtime.

• Targeted Updates – Addresses specific bugs or vulnerabilities without altering core functionalities.

• Security Enhancements – Quickly patches security flaws to prevent fraud or data breaches.

• Compatibility Maintenance – Ensures continued integration with POS systems, third-party apps, and payment gateways.

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"These hotfixes are emergency updates that address a specific critical issue impacting application performance or feature. These are deployed to resolve urgent functionality issues but may not have undergone extensive testing as compared to regular patch releases. You are advised to verify application functionality and operations after applying the hotfix and report to us in case you notice any unexpected application behavior. Backup recommendations and operational precautions should be followed before implementing any hotfix."

Hotfix Release Date: March 10, 2025

Issue:

Integration Failure in Refund Transaction Due to Duplicate Expense Code

Integration failure Refund transaction (Credit memo) displays the error message "System.Exception: DI:480000058 - Expense code 1 is duplicated; please change it”

Fix:

The upcoming Hotfix ensures that the expense code is bypassed when the amount is zero, preventing validation errors and streamlining transaction processing.

Hotfix Release Date: March 11, 2025

Issue:

Store Backup Includes SchSchedule Table, Causing Duplicate Job Executions from HO Store Scheduler Service

During the creation of Store Backup, SchSchedule table data also including in the backup and causing multiple copies of same job is executing from HO, Store Scheduler Service

Fix:

The upcoming Hotfix modifies the Management Console code to exclude the SchSchedule table from the Store Backup, preventing duplicate job executions from the HO Store Scheduler Service.

Hotfix Release Date: March 18, 2025

Issue:

Audit Log Displays Limited User Entries Due to UserKey and SecurityUserKey Mismatch

Audit Log (Administration > IT Administration) shows some entries of one user, while we update multiple times and with different users. If UserKey (lbrUser) and SecurityUserKey (SecSecurityUser) are the same then the records are showing, if they are different, data not showing.

Fix:

The upcoming Hotfix resolves a system bug affecting the retrieval and display of audit log history, ensuring accurate record visibility.

Hotfix Release Date: March 24, 2025

Feature:

Auto login functionality for POS and Management Console

The system now supports auto-login functionality for both POS and the Management Console, streamlining access and enhancing user convenience.

Benefit:

The system now supports auto-login functionality for domain users in POS and Management Console, allowing users to authenticate automatically based on their SAM name in Security User.

Issue:

Newly Added Rows in SAPB1 Marked as Closed After PO Row Deletion in iVend

Deleting a row on PO and adding a new row in iVend caused new rows status closed in SAPB1

Fix:

The upcoming Hotfix resolves the integration issue, ensuring seamless data synchronization between systems.

Hotfix Release Date: February 05, 2025

Issue:

Password Restriction Notice for New User Setup

The notice "Password should be different from last five passwords" appears when you input your password. It's taking place for the formation of new users.

Fix:

The issue where new users encountered the notice "Password should be different from last five passwords" during password setup has been addressed in the upcoming Hotfix.

Hotfix Release Date: February 10, 2025

Issue:

Duplicate Loyalty Expiry Points Detected in Loyalty Points Table

The system has identified duplicate entries for loyalty expiry points in the Loyalty Points table.

Fix:

The upcoming Hotfix resolves the issue of concurrent execution of the Loyalty Expiry Job in the Scheduler Service, ensuring it runs as intended without duplication.

Hotfix Release Date: February 11, 2025

Issue:

Customer Balance Not Updating After Advance/Payment Document Generation

When the cashier generates advance or payment documents, the customer balance in iVend does not update.

Fix:

The upcoming Hotfix resolves the issue with credit limit field mapping in the API for customers, ensuring accurate data integration within the system.

Hotfix Release Date: February 26, 2025

Issue:

SaveTransaction API Failing to Store AdditionalInformation Field in TrxTransactionPayment Table

The Additional Information field in the “TrxTransactionPayment table” is not being saved by the SaveTransaction API function.

Fix:

The upcoming Hotfix ensures that the SaveTransaction API correctly saves the field value in the table, resolving previous data storage issues.

Hotfix Release Date: February 28, 2025

Issue:

Zeroed Item Costs in iVend POS for SAP-Generated Purchase Orders

In SAP, we have generated POs that interface with iVend POS. For impacted items, the item cost is zeroed when shops get the PO.

Fix:

The upcoming Hotfix resolves the issue with the PO update event from SAP, ensuring accurate item cost reflection in iVend POS.

Issue:

Loyalty Points Discrepancy in Customer Loyalty Cards

There is a discrepancy in loyalty points recorded on customer loyalty cards, leading to inconsistencies in balances.

Fix:

The upcoming Hotfix ensures loyalty payments are validated against the available balance, preventing overuse and displaying an error if the payment exceeds the permitted amount.

Issue:

Object Reference Error Encountered When Calling GetTransaction API Method

An object reference error occurs when the GetTransaction API method is called.

Fix:

The upcoming Hotfix adds validation to check for null values in iVendAPI, preventing errors and ensuring data integrity.

Hotfix Release Date: January 13, 2025

Issue:

Duplicate Goods Receipt Issue Due to Unclosed Purchase Order

Fix:

The upcoming Hotfix will ensure that purchase order records are no longer duplicated in the same store where they were originally created.

Hotfix Release Date: January 15, 2025

Issue:

API Update Issue for MRP Field in Batch Item Goods Receipt 

Details for newly added field MRP on Goods Receipt for Batch Items,are not getting updated through API

Fix:

The upcoming Hotfix is expected to resolve the issue, ensuring that the MRP field updates correctly through the API.

Hotfix Release Date: January 27, 2025

Issue:

Incorrect Attribute Mapping for Transaction Line Items in POS 

Transaction Line Item Attributes in POS are displaying data in the wrong attribute column.

Fix:

The upcoming Hotfix resolves the issue where sale item attributes were incorrectly mapped in the POS display template.

Hotfix Release Date: January 30, 2025

Issue:

Creating a New POS User Using Existing User Information

Selecting 'Copy Information from Existing User' allows us to create a new POS user in the Management Console.

Fix:

The upcoming Hotfix resolves a system bug that occurred when copying an existing user to create a new one in the Management Console, ensuring historical passwords no longer cause issues.

Conclusion

Hotfixes play a vital role in retail technology, ensuring that essential systems remain operational while addressing urgent software challenges. By swiftly deploying patches, retailers can maintain seamless transactions, protect customer data, and uphold efficiency in their daily operations.