Item Matrix Add-on restart after applying the license

Item Matrix Add-on restart after applying the license

Environment :

Item matrix 5.9.6.0  update 5 Patch FP 2105.

Problem Description : 

Item Matrix Add-on restart after applying the license. 

Possible cause :

License was not installed properly or full permission not given to SAP folder .

Troubleshooting approach :

1) Check the License installed on system and its expiration date.
2) Check that the SAP folder has all permissions given or not.  
3) If still issue persists then check the connectivity of the network in application environment.

  

Symptoms : 

Below messages were coming while starting item matrix add-on:


Resolution/Work Around: 

In that particular scenario, need to check that License has been installed properly or not and SAP folder permissions with good network connectivity on application system.

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