Environment:

iVend 6.6

Problem Statement:

Customer is facing the error  'System.Exception  Shipment No 60e4e38a 6156 47c5 b6a4 0ace01575347 not found in SAP.' on integration from iVend to SAP.

The stock transfer was created in SAP to iVend and the corresponding good receipt was done in iVend. The corresponding goods receipt transaction is stuck on integration with the below error:

Resolution:

As per the error, Shipment not found means, the Base document of this Good Receipt, the corresponding Stock transfer is not in SAP, however, we checked and found corresponding ST was available in SAP and was also in open status. (means, no issue here). In fact, this Stock transfer was created in SAP itself.

Then it was investigated that the warehouse used in this ST had been updated in SAP where warehouse-type was changed from retail to general warehouse, however, iVend still has the warehouse-type as retail hence causing the issue.

The same was checked in SAP change logs and we found that the log had the same information which confirmed that the corresponding warehouse was changed from retail to general which was causing this integration record which is targeting this warehouse. So this is a user error.

And to resolve the issue, the warehouse-type should be the same at SAP and in iVend. So we updated the warehouse-type from Retail to General in iVend (from back-end) and retried the failed record in Integration failure monitor, which in return synced in SAP successfully, and the issue stands resolved.