Email showing error message through schedule "Failure sending mail"
Environment:
iVend Version 6.6 with SAPB1 10
Problem Statement:
Email showing error message through schedule "Failure sending mail"
Symptoms:
Email showing error message through schedule "Failure sending mail". The error is displayed in schedule log file.
4/2/2023 2:51:31 PM : ERROR - Failure sending mail.
System.Net.Mail.SmtpException: Failure sending mail. ---> System.ComponentModel.Win32Exception: The client and server cannot communicate, because they do not possess a common algorithm
at System.Net.SSPIWrapper.AcquireCredentialsHandle(SSPIInterface SecModule, String package, CredentialUse intent, SecureCredential scc)
at System.Net.Security.SecureChannel.AcquireCredentialsHandle(CredentialUse credUsage, SecureCredential& secureCredential)
at System.Net.Security.SecureChannel.AcquireClientCredentials(Byte[]& thumbPrint)
at System.Net.Security.SecureChannel.GenerateToken(Byte[] input, Int32 offset, Int32 count, Byte[]& output)
at System.Net.Security.SecureChannel.NextMessage(Byte[] incoming, Int32 offset, Int32 count)
at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.Mail.SmtpConnection.Flush()
at System.Net.Mail.ReadLinesCommand.Send(SmtpConnection conn)
at System.Net.Mail.EHelloCommand.Send(SmtpConnection conn, String domain)
at System.Net.Mail.SmtpConnection.GetConnection(ServicePoint servicePoint)
at System.Net.Mail.SmtpClient.GetConnection()
at System.Net.Mail.SmtpClient.Send(MailMessage message)
--- End of inner exception stack trace ---
at System.Net.Mail.SmtpClient.Send(MailMessage message)
at CXS.SubSystem.Core.EmailClass.SendMail(String m_Host, String m_SMTPUserName, String m_SMTPPassword, Int32 m_Port, Boolean m_UseSSL)
System.ComponentModel.Win32Exception (0x80004005): The client and server cannot communicate, because they do not possess a common algorithm
at System.Net.SSPIWrapper.AcquireCredentialsHandle(SSPIInterface SecModule, String package, CredentialUse intent, SecureCredential scc)
at System.Net.Security.SecureChannel.AcquireCredentialsHandle(CredentialUse credUsage, SecureCredential& secureCredential)
at System.Net.Security.SecureChannel.AcquireClientCredentials(Byte[]& thumbPrint)
at System.Net.Security.SecureChannel.GenerateToken(Byte[] input, Int32 offset, Int32 count, Byte[]& output)
at System.Net.Security.SecureChannel.NextMessage(Byte[] incoming, Int32 offset, Int32 count)
at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.Mail.SmtpConnection.Flush()
at System.Net.Mail.ReadLinesCommand.Send(SmtpConnection conn)
at System.Net.Mail.EHelloCommand.Send(SmtpConnection conn, String domain)
at System.Net.Mail.SmtpConnection.GetConnection(ServicePoint servicePoint)
at System.Net.Mail.SmtpClient.GetConnection()
at System.Net.Mail.SmtpClient.Send(MailMessage message)
System.Net.Mail.SmtpException: Failure sending mail. ---> System.ComponentModel.Win32Exception: The client and server cannot communicate, because they do not possess a common algorithm
at System.Net.SSPIWrapper.AcquireCredentialsHandle(SSPIInterface SecModule, String package, CredentialUse intent, SecureCredential scc)
at System.Net.Security.SecureChannel.AcquireCredentialsHandle(CredentialUse credUsage, SecureCredential& secureCredential)
at System.Net.Security.SecureChannel.AcquireClientCredentials(Byte[]& thumbPrint)
at System.Net.Security.SecureChannel.GenerateToken(Byte[] input, Int32 offset, Int32 count, Byte[]& output)
at System.Net.Security.SecureChannel.NextMessage(Byte[] incoming, Int32 offset, Int32 count)
at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.Mail.SmtpConnection.Flush()
at System.Net.Mail.ReadLinesCommand.Send(SmtpConnection conn)
at System.Net.Mail.EHelloCommand.Send(SmtpConnection conn, String domain)
at System.Net.Mail.SmtpConnection.GetConnection(ServicePoint servicePoint)
at System.Net.Mail.SmtpClient.GetConnection()
at System.Net.Mail.SmtpClient.Send(MailMessage message)
--- End of inner exception stack trace ---
at System.Net.Mail.SmtpClient.Send(MailMessage message)
at CXS.SubSystem.Core.EmailClass.SendMail(String m_Host, String m_SMTPUserName, String m_SMTPPassword, Int32 m_Port, Boolean m_UseSSL)
System.ComponentModel.Win32Exception (0x80004005): The client and server cannot communicate, because they do not possess a common algorithm
at System.Net.SSPIWrapper.AcquireCredentialsHandle(SSPIInterface SecModule, String package, CredentialUse intent, SecureCredential scc)
at System.Net.Security.SecureChannel.AcquireCredentialsHandle(CredentialUse credUsage, SecureCredential& secureCredential)
at System.Net.Security.SecureChannel.AcquireClientCredentials(Byte[]& thumbPrint)
at System.Net.Security.SecureChannel.GenerateToken(Byte[] input, Int32 offset, Int32 count, Byte[]& output)
at System.Net.Security.SecureChannel.NextMessage(Byte[] incoming, Int32 offset, Int32 count)
at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.Mail.SmtpConnection.Flush()
at System.Net.Mail.ReadLinesCommand.Send(SmtpConnection conn)
at System.Net.Mail.EHelloCommand.Send(SmtpConnection conn, String domain)
at System.Net.Mail.SmtpConnection.GetConnection(ServicePoint servicePoint)
at System.Net.Mail.SmtpClient.GetConnection()
at System.Net.Mail.SmtpClient.Send(MailMessage message)
Resolution/Work Around:
Follow the below steps.
1.Follow the below path.
C:\Program Files (x86)\CitiXsys\iVend Retail\SchedulerService
2.Open the Configuration.xml file.
3.Set the Enable TLS12 to True.
<EnableTLS12>true</EnableTLS12>
Recommendations /Suggestion:
Minimum patch required for this setting to work with MC is 8379
Make sure to take a backup before replacing the file.
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