Electronic Transaction Receipt are not getting Sent to Customer's Email.

Electronic Transaction Receipt are not getting Sent to Customer's Email.

Product version :  

iVend 6.6

 

Problem Statement:

Electronic Transaction Receipts are not getting Sent to Customer's Email. Test email is getting sent but transaction receipt is not getting sent to customer email

Proposed solution/workaround : Check below points to resolve the issue


Steps if any :

  1. Retail Profile assigned to User logged in POS.

    2.Retail Profile assigned to POS.

    3.Retail Profile assigned to Store.

    4.Retail Profile assigned to Enterprise.

    They all should be the same.

    5.Furthermore, in the retail profile, we checked if the Email Receipts are enabled and under the settings we verified for the setting of Receipt Sending Mode, it was selected as a Store.

    6. We checked for the Communication Settings which was correct.

    7. Then we checked if the at Store tab the setting of Use Scheduler Service is enabled or not.
    Then we checked for the iVend Configuration manager at Enterprise and checked for the scheduler configuration and parameters passed in the field and confirmed that the details are of Enterprise or Not.

    8. Then we checked for the iVend Configuration manager at Store and checked for the scheduler configuration and parameters passed in the field and confirmed that the details are of Store or Not.


Constraints / scenarios :

NA

 


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