DI: Discount amount is greater than Balance Due (Integration failure from iVend to SAP)

Product Version

6.5 Update 6

Problem Statement

Failed record in Integration Failure monitor from iVend to SAP error says:

“DI: Discount amount is greater than Balance Due.”

Proposed Solution/Workaround

One of the known issues for this error was about installed iVend Add-on. So as the first troubleshooting step you should re-install and re-register iVend Add-on as per your machine and SAP Bit (32 Bit 64 Bit).

Follow the below steps to solve the concern:

· Un-install the iVend add-on in SAP

· Re-install the iVend add-on in SAP

· Remove entry from configuration window and add again 

· Tools > User Defined Windows > CTX_CONF Configuration

Remove CTX_IVEND4 entry and re-registered the add- on

· Start iVend Add-on

· Stop the integration

· Clear the temp folder. 

· Restart the integration service.

· Retry all the records in the Integration Failure Monitor.

• Related Articles

• SAP Business One - iVend Retail Integration Points

  Introduction SAP Business One software is created specifically for small and midsized businesses. It is a powerful application and iVend Retail seamlessly integrates with it to help retailers better manage every aspect of their daily retail ...

• A/R Invoice see different discount between iVend and SAP B1

  Problem Reported : Customer notified to us about different A/R Invoices between iVend and SAP. they realize that they have a difference in the discount between SAP and iVend, it is showing discount negative and decimal less than one. Cause : ivend ...

• Error in Integration Monitor (SAP to iVend) in version 6.6 for event type "Customer"

  *****************For Internal purpose********************* Product Version: iVend 6.6 Issue: Error in Integration Monitor (SAP to iVend) in version 6.6 for event type "Customer": Integration Error: System.Data.SqlClient.SqlException (0x80131904): ...

• General Settings in SAP Business One

  Introduction The iVend Add-on helps in setting up some configurations required for integrating iVend with SAP Business One. The following sections of this document capture the functionality of the new screens created and new fields added to the SAP ...

• iVend to SAP Intgartion Error : Credit Card - CUSTOM not set neither for the warehouse nor on the Retail Tender in SBO

  Environment :  Ivend 6.6 Problem statement : iVend to SAP SAP B1 Integration Error : Credit Card - CUSTOM not set neither for the warehouse nor on the Retail Tender in SBO Symptoms: Sale Transactions is not integrating from ivend to SAP B1. Below ...