DI: Discount amount is greater than Balance Due (Integration failure from iVend to SAP)

DI: Discount amount is greater than Balance Due (Integration failure from iVend to SAP)

Product Version

6.5 Update 6


Problem Statement

Failed record in Integration Failure monitor from iVend to SAP error says:

“DI: Discount amount is greater than Balance Due.”


Proposed Solution/Workaround

One of the known issues for this error was about installed iVend Add-on. So as the first troubleshooting step you should re-install and re-register iVend Add-on as per your machine and SAP Bit (32 Bit 64 Bit).


Follow the below steps to solve the concern:

· Un-install the iVend add-on in SAP

· Re-install the iVend add-on in SAP

· Remove entry from configuration window and add again 

· Tools > User Defined Windows > CTX_CONF Configuration

Remove CTX_IVEND4 entry and re-registered the add- on

· Start iVend Add-on

· Stop the integration

· Clear the temp folder. 

· Restart the integration service.

· Retry all the records in the Integration Failure Monitor.




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