Environment :
iVend Version 6.6 with SAPB1 10.0
Problem Statement :
Customer informed that in Customer receipt showing only one item. There is four items customer was purchased while only one item was showing, however , Other Store-POS machines were displaying correct receipt.
Symptoms :
Customer informed that in Customer receipt showing only one item. There is four items customer was purchased while only one item was showing, however , Other Store-POS machines were displaying correct receipt.
Resolution/Work Around :
Customer has different print profiles for each POS machine and correct print profile and its corresponding receipt were not applied in POS--> Attached print Profile. So support applied the correct receipt on POS--> Print Profile.
Recommendations /Suggestion :
Print Profile for transaction receipt should be mapped correctly.