Customer Receipt showing only one item only one Store-POS machine

Customer Receipt showing only one item only one Store-POS machine

Environment : 

iVend Version 6.6 with SAPB1 10.0

Problem Statement : 

Customer  informed that in Customer receipt showing only one item. There is four items customer was purchased while only one item was showing, however , Other Store-POS machines were displaying correct receipt.

Symptoms : 

Customer  informed that in Customer receipt showing only one item. There is four items customer was purchased while only one item was showing, however , Other Store-POS machines were displaying correct receipt.

Resolution/Work Around :   

Customer has different print profiles for each POS machine and correct print profile and its corresponding receipt were not applied in POS--> Attached print Profile. So support applied the correct receipt on POS--> Print Profile.

Recommendations /Suggestion : 

Print Profile for transaction receipt should be mapped correctly.

    • Related Articles

    • SAP Business One - iVend Retail Integration Points

      Introduction SAP Business One software is created specifically for small and midsized businesses. It is a powerful application and iVend Retail seamlessly integrates with it to help retailers better manage every aspect of their daily retail ...

    • Require to make the inventory as Zero for particular store

      Environment: iVend 6.6 with SAP B1 10 Problem statement: Require to make the inventory as Zero for particular store. Symptoms: products Inventory show in negative and some are in positive numbers. Resolution/Work Around: There is need to check if SAP ...

    • General Settings in SAP Business One

      Introduction The iVend Add-on helps in setting up some configurations required for integrating iVend with SAP Business One. The following sections of this document capture the functionality of the new screens created and new fields added to the SAP ...

    • View Inventory on POS : Failed on POS machine connected to on-premises Store.

      Problem Statement There is one scenario : Getting an error "Inventory Status updated from enterprise server failed" while clicking on Retrieve from Server button at POS machine however another POS machine ( connected to same stores) doesn't have this ...

    • Addon information was not updated for newly created store

      Environment: iVend 6.6 integrated with SAPB1 Problem Statement: Addon information was not updated for newly created store Symptoms: Not Applicable Resolution/Work Around: Issue is already fixed in the latest iVend patch (8567). As a workaround we ...