Product version:

6.5 Update 6

Problem Statement:

Customer Not Showing at POS when importing through excel sheet

Proposed Solution/Workaround:
There is a possibility that the customer record was imported with wrong values in iVend.

So one can first verify if the customer is visible at the Management Console or not. If it does not appear at MC also, below precautions are to be reviewed and practiced.

Precautions:

For customers to appear at the POS search screen, IsDeleted=FALSE, IsTemplate=FALSE, MultiCurrency=TRUE, IsActive=TRUE should be passed in the excel sheet while importing customers.

Constraints/Scenarios:

When customers are imported through excel sheet with the iVend Customer template.