Customer Not Showing at POS when importing through excel sheet

Customer Not Showing at POS when importing through excel sheet

Product version:

6.5 Update 6


Problem Statement:

Customer Not Showing at POS when importing through excel sheet

Proposed Solution/Workaround:
There is a possibility that the customer record was imported with wrong values in iVend.

So one can first verify if the customer is visible at the Management Console or not. If it does not appear at MC also, below precautions are to be reviewed and practiced.


Precautions:

For customers to appear at the POS search screen, IsDeleted=FALSE, IsTemplate=FALSE, MultiCurrency=TRUE, IsActive=TRUE should be passed in the excel sheet while importing customers.

Constraints/Scenarios:

When customers are imported through excel sheet with the iVend Customer template.


    • Related Articles

    • Updating problem in Importing Loyalty Customer Excel.

      Environment: 6.6 Short Description: Updating problem in Importing Loyalty Customer Excel. Product Query:  The data for BirthDate and LoyaltyCustomerCountries is not updated in iVend during the import procedure Resolution/Work Around: For BirthDate, ...
    • Importing Item label for print using Excel

      Introduction In Retail Business, the item label information is changing frequently and retailers should always be ready to print the updated labels and attach them to their items and the shelves as required. In iVend there are multiple places where ...
    • Importing Item label for print using Excel

      Introduction In Retail Business, the item label information is changing frequently and retailers should always be ready to print the updated labels and attach them to their items and the shelves as required. In iVend there are multiple places where ...
    • Scan Sequence Resolution

      iVend POS – Barcode Scan Sequence Resolution Order The user at the POS scans either the barcode of the product when it is being transacted or swipes the loyalty card for the customer or the security user card. The system follows a sequence of methods ...
    • Remove Customer Master which has transaction and also remove those customer which has no transaction

      Environment:   Ivend 6.6 Problem statement: Need to Remove Customer Master which has transaction and also need to remove those customers which has no transaction details. Resolution/Work Around: 1. Remove customer master which has no transaction ...