Product version:

6.2 Onward

Problem Statement:

In the new installation of iVend, Configured OPOS drivers now are compatible with Windows as the OPOS drivers can communicate with the printer and print data sent to it, but iVend POS cannot use the printer for some reason.

Proposed Solution/Workaround:

Below are the general steps to configure the OPOS printer.

A) Go to iVend MC Store Machine > Retail Configuration

Check the Hardware registration and its mapping with hardware profile & POS on Store MC.

1. Go to Hardware registration

2. Go to Hardware profile

3. Go to POS

B) Go to iVend POS machine

1. Install the OPOS driver

2. Run the OPOS CCO executable file from path Program Files (x86)\CitiXsys\iVend Retail\Common

3. Check the window registry for hardware OPOS Driver.
   (It may be in   HKEY_CURRENT_USER--->SOFTWARE-->OLERETAILHKEY_CURRENT_USER--->SOFTWARE-->WOW6432NODE-->OLERETAIL)

4. Close all iVend applications on the POS machine.

5. Do the health check of OPOS printer through OPOS Utility

6. Close all iVend applications on the POS machine.

7. Open the iVendPOS only & Check it.
   
   

Steps if any:

NA

Constraints/Scenarios:

NA