A/R invoice linked to Sales Order remains open in SAP B1.

A/R invoice linked to Sales Order remains open in SAP B1.

Problem Statement: 

A/R invoice linked to Sales Order remains open in SAP B1. However, payment against the Sales order is already completed.


Resolution/Work Around:

When a Special order is created in iVend, it is integrated to SAP B1 as Sales Order and when delivery against the special order is completed in iVend, it integrates as A/R invoice in SAP B1. The delivery is mapped as A/R Invoice to the Sales order. One can check the Relationship Map of Sales order to locate the delivery document in SAP.


Note: Payment received against the special order doesn't link to Sales order in SAP B1. Integration service creates an independent payment for Sales order. Therefore, the linked A/R invoice remains open in SAP and the user needs to handle it in SAP B1 .



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